10:50 - 12:30
Session: S02
[Systems and Users] + Design
Discovering UX Designer’s Boundary Spanning Capabilities in the Design Innovation Process
Designer’S Boundary Spanning Capabilities; Boundary Spanner; Ux Designer; Knowledge Collaboration; Design Innovation Process
Seungho CHUNG, Jaehyun PARK, Younghoon CHANG

This research investigates what user experience (UX) designer’s boundary spanning capabilities enable for multiple stakeholders to create knowledge collaboration in identifying better design performances during an innovation process. To address this, it invites the concept of boundary spanner as a theoretical foundation and proposed a research model with six hypotheses. As an empirical evidence, this study conducted a preliminary study, and it concludes three findings. Based on this, the implications, contributions, and future studies are discussed.