15:00 - 16:40
Session: S34
[Other Ergonomics] + Design
Research on the Design and Evaluation of Healing Product Under the Background of COVID-19
Covid-19; Healing Product; Anxious Users; Design Guides; Evaluation Criteria
Fan WU, Yang-Cheng LIN, Peng LU

In addition to work, study and social pressure, the spread of COVID-19 worldwidehas become a new factor leading to anxiety. Therefore, how to relieve people’sincreasing anxiety is an important issue. In this research, from the perspective ofhealing products, we put forward a series of design guides and evaluation criteriafor healing products to serve as a reference for designers and psychological counselors. First, we collected 100 healing products as research samples through marketresearch and professional recommendations and constructed a sample informationtable. Meanwhile, 20 people with high anxiety were selected as the subjects usingthe State-Trait Anxiety Inventory (STAI) questionnaire. Secondly, we required subjects to evaluate 100 samples with vision, hearing, touch, smell, and taste as healingfactors and used Fuzzy C-means (FCM) for cluster analysis. Then, after the subjectsexperienced several representative samples in each category for some time, weused the Evaluation Grid Method (EGM) to obtain a three-layer evaluation chart forhealing products, namely upper, middle, and lower. Lastly, after quantitative analysis, the concrete lower layer is used as the design guide, and the relatively abstractmiddle layer is used as the evaluation criteria. This research could help designersand psychological counselors develop new healing products and recommend suitable healing products to alleviate better people’s anxiety caused by COVID-19.