15:00 - 16:40
Session: S32
[Perceptions and Performance] + Design
Profound Experience Design in Community Service Interaction
Experience Design; Profound Experience; Community Service; Social Value
Ming LOU, Kin Wai Michael SIU, Linghao ZHANG, Qing ZHANG, Jianbin WU

Many researchers and scholars have focused on designs of products, services, and social systems that increase comfort, happiness, and satisfaction. Profound experiences are those that produce feelings of extreme intensity. Emotions such as joy, cognition, pride, and connection are commonly elicited in various social service interactions. In community service, profound experiences are increasingly evident, as users pursue harmonious relationships and value integration in service interactions. In this study, we aim to explore and illustrate why profound experiences are so important in community service interactions, and to analyze the impact and attributes of community service design. We identify four elements of profound experience in community service and suggest that they improve social relationships, enhance user participation and reflect personal values, which can have a positive impact on social experience.