15:00 - 16:40
Session: S16
[Crowd Sourcing] + Design
Crowdsensing-enabled service design for floating students during the COVID-19 pandemic
Pandemic Design; Crowdsensing; Service Design; Campus Attendance; Floating Students
Shuhao MA, Valentina NISI, Augusto ESTEVES, Catia PRANDI, Hugo NICOLAU, Gianni TUMEDEI, João NOGUEIRA, Francesco BOSCHI, Nuno Jardim NUNES

This pictorial presents the concept and preliminary design of “Tecnico Go!”, an application conceived to support college students during the COVID-19 pandemic. The project applied HCI and user-centred design methods to understand students’ needs, pains, and desires during the pandemic period. The authors collected, unpacked, and reflected on user-centred data, synthesised personas and scenarios via the research through design approach. Synthesis of results points to the concept of“ floating students” as a model embracing flexibility in visiting the campus safely and using the facilities when needed. Problem-oriented student journeys were identified and then used to ideate solution-oriented scenarios and a service blueprint to illuminate the continued development of the “Tecnico Go!” mobile application. This pictorial illustrates this process from data collection through customer journeys, user-centred blueprint and wireframes.